Website Terms of Use

  1. Introduction

    Canadian Foundation for Healthcare Improvement (“CFHI”) is a not-for-profit organization funded by Health Canada. CFHI supports partners to accelerate the identification, spread, and scale of proven healthcare innovations, improving health and care for everyone in Canada. CFHI makes efforts to ensure quality information is available at (“Website”). In these Terms of Use, references to CFHI include its directors, officers, employees, agents, and other representatives.
  2. Limited Licence

    You are granted limited rights to use the Website and CFHI reserves all other rights in the Website not granted to you in writing in these Terms of Use. By accessing and using the Website, including the content on the Website, you are confirming your agreement to comply with all applicable laws, these Terms of Use, and any other policies posted on the Website, each of which is deemed to be incorporated into and form an integral part of these Terms of Use. If you do not agree to these Terms of Use, you are not permitted to use and must exit the Website without accessing any other pages.As long as you comply with these Terms of Use, CFHI grants you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Website.
  3. Amendment

    CFHI may, in its sole and absolute discretion, and without prior notice, amend or replace these Terms of Use. Your continued use of the Website after modification of these Terms of Use will constitute your agreement to the modification.
  4. Disclaimer

    You may use the Website at your sole risk. All materials, documentation, information, tools, resources and other items provided on the Website (collectively “Materials”) are “as is” and “as available”.

    Although every effort has been made to ensure the Materials on the Website are accurate, current, complete, and reliable, CFHI makes no warranties, representations, guarantees, or covenants and assumes no responsibility or liability arising from any error, omission, opinions expressed by authors, of from the use of any information contained on the Website or in the Materials. The Website and the Materials are not guaranteed to be uninterrupted or free of viruses, worms, and other malicious software.

    All information contained within the Website is available in both English and French. Users should be aware that some information from external sources is available only in the language in which it has been provided.

  5. Informational/Educational Purposes Only

    It is not the intention of CFHI to provide specific medical advice or replace the judgment of a healthcare professional, but rather provide users with information to better understand the organization and delivery of health services. The Materials are provided for informational/educational purposes only and do not necessarily reflect the views of CFHI or Health Canada.
  6. External Links

    The Website may link to, or be linked to from, websites not maintained by or related to CFHI. CFHI provides such links for your convenience only. The inclusion of a link on the Website does not constitute CFHI’s endorsement, approval, affiliation, or sponsorship. CFHI has no control over the availability, reliability, content, or policies of remote sites and is not responsible for the information found at those sites. It is your responsibility to review and comply with the terms and conditions of linked websites and to take the precautions you deem necessary to protect yourself from malicious, disruptive or otherwise harmful software or data, including using anti-virus software.
  7. Website Use

    It is prohibited to misuse the Website, including use of the Website in such a manner that interferes with another person’s use or enjoyment of the Website or the Materials. It is prohibited to use the Website in any way that is designed to compromise the security of the Website or the integrity of Materials such as hacking, corrupting or destroying Materials, or the intentional introduction of viruses.

    Accessing the Website from locations where the Materials are illegal is prohibited and anyone accessing the Website from outside of Canada is doing so at his or her own initiative and is responsible for compliance with local laws.

  8. Privacy

    CFHI’s Website Privacy Policy, as amended from time to time (“Privacy Policy”), is incorporated by reference into these Terms of Use and is available at Please carefully review it. By accessing or otherwise using the Website, you signify that you have read, fully understand and agree to be bound by the Privacy Policy.
  9. Social Media

    CFHI’s Social Media Policy, as amended from time to time (“Social Media Policy”), is incorporated by reference into these Terms of Use and is available at Please refer to the Social Media Policy if you intend to use the Website and/or other CFHI-related social media sites, including but not limited Twitter, LinkedIn, Instagram and YouTube. 
  10. Intellectual Property

    CFHI owns or has a licence to all intellectual property in and to the Website and Materials, including images, text, code, logos, designs, and documents, unless otherwise identified as belonging to a third party. No part of the Website or Materials may be reproduced, stored, or transmitted in any form or by any means without the written permission of CFHI, except as set out in these Terms of Use. CFHI grants permission to individuals and organizations to download or print information from the Website for non-commercial purposes only. Any person may reproduce short excerpts from CFHI’s reports and publications, provided the source and authors of the material are fully acknowledged. As a courtesy, the consent of authors of such material should be obtained. For other kinds of copying, such as copying for general distribution, advertising or promotional purposes, or for resale, arrangements must be made by contacting CFHI via
  11. Limitation of liability

    CFHI will not be liable to you in contract, tort (including negligence or gross negligence) or otherwise, for any loss or damage whatsoever, including without limitation loss of information, programs or data, or for direct, indirect, special, incidental, consequential, punitive or exemplary damages, however caused or arising in connection with the Website, even if CFHI has been notified of the possibility of such damage or loss or if such damage or loss was foreseeable. Without limiting the generality of the foregoing, CFHI will not be liable to you in connection with any Materials or the actions of other users.
  12. Indemnification

    You agree to indemnify and hold harmless CFHI from and against all liabilities, losses, claims, damages, penalties, actions, suits, demands, levies, costs, expenses and disbursements including any and all reasonable legal and adviser fees and disbursements of whatever kind or nature which may at any time be suffered by, imposed on, incurred by or asserted by CFHI (“Claims”) arising out of or connected with your use of the Website, your violation of these Terms of Use, or your violation of any rights of another person or organization in connection with the Website.

    In addition to, and without limiting, any other protection of CFHI, you shall indemnify and hold harmless CFHI from and against any and all Claims against CFHI arising from or out of any negligence, willful misconduct or bad faith arising out of or connected with your use of the Website, your violation of these Terms of Use, or your violation of any rights of another person or organization in connection with the Website.

  13. Accessibility

    CFHI is committed to providing a Website that is accessible to everyone. CFHI’s Accessibility Policy, as amended from time to time, is incorporated by reference into these Terms of Use and is available at
  14. Entire Agreement

    These Terms of Use, including any policies incorporated by reference herein, constitute the entire agreement between you and CFHI regarding the Website and Materials and supersede all other communications, representations or agreements, whether oral or written, between you and CFHI regarding these matters.
  15. Contacting Us

    If you have any questions about these Terms of Use or the Website, please contact us via