COVID-19 Response

During the COVID-19 outbreak, innovation and improvement are more important than ever, and CFHI is adapting to continue to deliver value in this changing environment. It is inspiring to see healthcare systems in Canada and around the world respond to the COVID-19 challenge and we are grateful to all those working to ensure the health of everyone in Canada and globally. Our thoughts are also with those who have been directly affected or lost loved ones from COVID-19. Consistent with our strategy, CFHI remains committed to supporting our partners to deliver lasting improvement with and for more people.

Together with twenty health organizations with pan-Canadian mandates, we are contributing resources, expertise and networks to support collective action on COVID-19 that delivers value to our stakeholders and avoids duplication. Working with the Canadian Patient Safety Institute, we are focusing on patient engagement and partnership, finding meaningful and effective ways of partnering with patients, family and caregivers to tap into their insights to improve care and policies in a pandemic context.

We are also focusing on helping our partners to maintain essential non-COVID-19 care, including supporting a shift to deliver care closer to home for patients where appropriate. Our team continues to work (virtually) with you shoulder-to-shoulder while our premises are closed, and we are available via phone and email. We are all in this together – if there is a specific way we can support you, please reach out. For information regarding the COVID-19 pandemic, please refer to the Public Health Agency of Canada, the World Health Organization, and local public health authorities.

Responding to the COVID-19 Outbreak

In her latest blog, our President and CEO, Jennifer Zelmer, shares how CFHI is supporting our partners during the COVID-19 pandemic to deliver lasting improvement with, and for, more people. Read it now »

Our Spotlight Series raises the voice of Canada’s healthcare improvers and innovators to shed light on ways to address the most pressing challenges in healthcare across Canada. Check out the following webinars to hear what others have learned responding to COVID-19 pandemic:


LTC+ Acting on Pandemic Learning Together

The COVID-19 pandemic has hit the long-term care and retirement home sector in Canada hard, with devastating effects in some homes. Eight in 10 COVID-19 related deaths in Canada are in LTC, double the Organization for Economic Co-operation and Development (OECD) average.

This is the executive summary of the report “Reimaging Care for Older Adults” which will be published by the CFHI and the Canadian Patient Safety Institute in late July 2020.

This report is intended to support those delivering healthcare to older adults in congregate settings – staff, managers, policy makers, family and caregiver partners and others who are all working hard to manage tough situations now, while also trying to look and plan ahead.

This report has informed a new program of work – LTC+ Acting on Pandemic Learning Together – which is being led by the CFHI and CPSI. This program has been designed to help support the LTC and retirement home sector to learn from each other and prepare for potential future waves. As part of the suite of offerings, a virtual learning series – Next Steps in COVID-19 Response in Long-Term Care and Retirement Homes – with webinars and national huddles will bring people together to share promising practices and learn from others tackling similar challenges.


Patient Partnership in a Time of COVID-19

Our health systems are under unprecedented pressure due to the COVID-19 pandemic. Quick decisions and strong infection control are imperative. What does this mean for patient-and family-centred and partnered care? CFHI is hosting conversations about how meaningful engagement and partnership with people who have lived experience is changing, and tools that are available to strengthen policy and practice. Here are some resources:


Health Workforce Strategies in Response to the COVID-19 Pandemic

CFHI has partnered with the Canadian Health Workforce Network (CHWN) to identify health workforce strategies that reduce the effects of COVID-19 for patients, populations and healthcare workers. To access the searchable database of more than 650 innovations from around the world, visit the CHWN website.

Other Resources

The following pan-Canadian health organizations have additional COVID-19 resources that may be of interest to Canadian health and social service providers, decision-makers, policy makers and patients, family and caregivers.


Webinar Series: Patient Partnership in a Time of COVID-19


Working Shoulder-to-Shoulder in an Age of Physical Distancing
Read more >


Family Caregivers as Essential Partners in Care: More Than Just A Visitor
Read more >