COVID-19 Response

During the COVID-19 outbreak, innovation and improvement are more important than ever, and CFHI is adapting to continue to deliver value in this changing environment. It is inspiring to see healthcare systems in Canada and around the world respond to the COVID-19 challenge and we are grateful to all those working to ensure the health of everyone in Canada and globally. Our thoughts are also with those who have been directly affected or lost loved ones from COVID-19. Consistent with our strategy, CFHI remains committed to supporting our partners to deliver lasting improvement with and for more people.

Together with twenty health organizations with pan-Canadian mandates, we are contributing resources, expertise and networks to support collective action on COVID-19 that delivers value to our stakeholders and avoids duplication. Working with the Canadian Patient Safety Institute, we are focusing on patient engagement and partnership, finding meaningful and effective ways of partnering with patients, family and caregivers to tap into their insights to improve care and policies in a pandemic context.

We are also focusing on helping our partners to maintain essential non-COVID-19 care, including supporting a shift to deliver care closer to home for patients where appropriate. Our team continues to work (virtually) with you shoulder-to-shoulder while our premises are closed, and we are available via phone and email. We are all in this together – if there is a specific way we can support you, please reach out. For information regarding the COVID-19 pandemic, please refer to the Public Health Agency of Canada, the World Health Organization, and local public health authorities.

Responding to the COVID-19 Outbreak

In her latest blog, our President and CEO, Jennifer Zelmer, shares how CFHI is supporting our partners during the COVID-19 pandemic to deliver lasting improvement with, and for, more people. Read it now »

Our Spotlight Series raises the voice of Canada’s healthcare improvers and innovators to shed light on ways to address the most pressing challenges in healthcare across Canada. Check out the following webinars to hear what others have learned responding to COVID-19 pandemic:


Patient Partnership in a Time of COVID-19

Our health systems are under unprecedented pressure due to the COVID-19 pandemic. Quick decisions and strong infection control are imperative. What does this mean for patient-and family-centred and partnered care? CFHI is hosting conversations about how meaningful engagement and partnership with people who have lived experience is changing, and tools that are available to strengthen policy and practice. Here are some resources:

Other Resources

The following pan-Canadian health organizations have additional COVID-19 resources that may be of interest to Canadian health and social service providers, decision-makers, policy makers and patients, family and caregivers.


Webinar Series: Patient Partnership in a Time of COVID-19


Working Shoulder-to-Shoulder in an Age of Physical Distancing
Read more >


Family Caregivers as Essential Partners in Care: More Than Just A Visitor
Read more >