LTC+: Acting on Pandemic Learning Together

The COVID-19 pandemic hit the long-term care (LTC) and retirement home sector in Canada hard, with devastating effects in some homes, particularly in long-term care. Canada has had a higher reported national proportion of COVID-19 deaths for LTC residents than any other OECD country worldwide, with more than 80 percent of total COVID-19 deaths occurring in LTC homes.1,2

Within this stark reality, we have seen some organizations respond to the challenge of the pandemic in resourceful ways.

To help support the LTC and retirement home sector to rapidly share with and learn from each other, and strengthen pandemic preparedness, the Canadian Foundation for Healthcare Improvement and the Canadian Patient Safety Institute launched LTC+: Acting on Pandemic Learning Together.

The LTC+: Acting on Pandemic Learning Together program is based on findings captured in a new report – Reimagining Care for Older Adults: Next Steps in COVID-19 Response in Long-Term Care and Retirement Homes – and focuses on promising practices in six key areas that have the potential to help organizations prepare for possible future outbreaks, or mitigate their effects:

  • Preparation
  • Prevention
  • People in the workforce
  • Pandemic response and surge capacity
  • Planning for COVID-19 and non-COVID-19 care
  • Presence of family.


CFHI and CPSI are working with BC Patient Safety and Quality Council (BCPSQC), the Canadian Institutes of Health Research (CIHR) and others, to help ensure our efforts continue to be aligned with what support is needed across the country.

Join the LTC+ Program

LTC+: Acting on Pandemic Learning Together supports teams delivering healthcare for older adults in congregate settings – staff, managers, policy makers, residents, family and caregiver partners and others who are all working hard to manage tough situations now, while also trying to look and plan ahead. We are here to support LTC and retirement homes, whether they have experienced a COVID-19 outbreak or did not but want to plan and prepare for future outbreaks.

The program is designed to be flexible, supporting homes to quickly implement changes through a menu of virtual offerings: webinar learning series, national LTC+ huddles, coaching and seed funding. By joining LTC+, teams are joining a community of others facing similar pressures or experiences; they can share their own learning and support each other. 

Our ambition is to grow the LTC+ program so many homes join, and the potential collective learning is greater. Please note there is no fee to join LTC+ and no requirement to share resident level data as the focus is on sharing our collective learning.

Teams need to register to join via our online portal to get access to the webinars, huddles and to complete the Self-Assessment Tool to get access to coaching and potential seed funding. Teams that register by September 30 (11:59 ET) will be eligible to receive dedicated one-to-one coaching to support improving their pandemic preparedness.



For tips on using the online portal, we have created step-by-step instructions and a short video.

View step-by-step instructions to registering on the online portal

Self-Assessment Tool

As part of the registration process, teams can complete the Self-Assessment Tool to help determine their level of preparedness for future waves of COVID-19, see where they can improve and identify specific improvement objectives. Teams that complete the Self-Assessment can either enter the details in the online portal as part of the registration process, or upload a completed PDF document. By completing a submitting self-assessment tool, teams can then apply coaching and seed funding to help achieve their improvement objectives. 

Download Self-Assessment Tool

Teams located in British Columbia will need to complete an Assessment Tool developed by BCPSQC.

Download the BC Self-Assessment Tool

Resources to Help Teams Complete the Self-Assessment Tool

To complete the Self-Assessment, all teams need to work with a patient partner(s) that could include a resident/client, family or care partner(s). These resources may be useful. 


National LTC+ Huddles

Teams can sign up for national huddles to discuss issues related to safe and effective care during COVID-19, and practical improvements that can be implemented now. Decision makers, providers, residents, families and care partners can share their experiences openly in a safe and supportive learning environment. Huddles will be led by subject matter experts and organizations sharing how they tackled pandemic-related challenges. These huddles will take place every two weeks.

Read more about National Huddles



Teams that have completed the Self-Assessment and identified their improvement objectives can request coaching to support the implementation of promising practices in their homes. Coaching can help support teams in a variety of ways such as refining improvement aims, navigating changes in the workplace or having support if their home does experience or have a risk of an outbreak. 

Teams that register to join LTC+ by September 30 are eligible to receive three one-on-one sessions with a dedicated coach. Our coaches have a range of skills and expertise and will be matched with teams, depending on the team’s focus areas of improvement identified in the Self-Assessment. 

Meet the LTC+ coaches


Seed Funding

Funding will be distributed in phases. In this first phase, teams that complete the Self-Assessment can apply for up to $5,000 in seed funding. Funding can be used to support improving pandemic preparedness and response. This could include (but is not limited to) the purchase of additional personal protective equipment (PPE), contribution towards additional staff time, mental health training/support or equipment that will support virtual care needs. 

To be eligible, teams will need to:

  • Complete the Self-Assessment and identified at least one area for improvement 
  • Complete the Self-Assessment in partnership with a patient/resident/client/family member or care partner 
  • Have leadership support to participate in LTC+.

Implementation Science Teams: Strengthening Pandemic Preparedness in Long-Term Care Funding Opportunity

In partnership with CIHR, New Brunswick Health Research Foundation, Saskatchewan Health Research Foundation and Michael Smith Foundation for Health Research there is an opportunity for 10 Implementation Science Teams to support the evidence-informed implementation of the six promising practices within and across LTC and retirement homes. Teams will work with interested LTC+ program homes to evaluate the implementation, adoption and sustainability of interventions.

Find out more about the CIHR Implementation Science Teams


Webinar Series: Next Steps in COVID-19 Response in Long-Term Care and Retirement Homes

This webinar series brings people together from across the country to share promising practices and learn from others tackling similar challenges in LTC and retirement homes during the pandemic. Led by subject matter experts and patient partners, the webinars showcase promising practices implemented in response to the pandemic and discuss the possible pathways for rapidly implementing these practices across jurisdictions. Anyone is welcome to join the webinar series.

Find out more about the LTC+ Webinars


Keep Up-to-Date

This program will continue to evolve with the needs of the sector. To be kept up to date on elements of the program, including funding opportunities, subscribe to our newsletter.
You can also reach out to the team via

BC Patient Safety & Quality Council logo
CPSI logo

1Canadian Institute for Health Information. Pandemic Experience in the Long-Term Care Sector: How Does Canada Compare With Other Countries?. Ottawa, ON: CIHI; 2020; accessed on June 25, 2020: