LTC+: Acting on Pandemic Learning Together

The COVID-19 pandemic hit the long-term care (LTC) and retirement home sector in Canada hard, with devastating effects in some homes, particularly in long-term care. Eight in 10 COVID-19 related deaths have been in LTC, double the OECD average.1 Within this stark reality, we have seen some organizations respond to the challenge of the pandemic in resourceful ways.

To help support the LTC and retirement home sector to learn from each other and prepare for future waves of the pandemic, the Canadian Foundation for Healthcare Improvement and the Canadian Patient Safety Institute launched LTC+: Acting on Pandemic Learning Together.

The LTC+: Acting on Pandemic Learning Together program is based on findings captured in a new report – Reimagining Care for Older Adults: Next Steps in COVID-19 Response in Long-Term Care and Retirement Homes – and focuses on promising practices in six key areas that have the potential to help organizations prepare for future outbreaks, or mitigate their effects:

  • Preparation
  • Prevention
  • People in the workforce
  • Pandemic response and surge capacity
  • Planning for COVID-19 and non-COVID-19 care
  • Presence of family.

Download Next Steps in COVID-19 Response Report 

CFHI and CPSI are working together with BC Patient Safety and Quality Council (BCPSQC) and others, to help ensure our efforts continue to be aligned with what support is needed across the country.

Join LTC+

LTC+: Acting on Pandemic Learning Together supports teams delivering healthcare for older adults in congregate settings – staff, managers, policy makers, patient, family and caregiver partners and others who are all working hard to manage tough situations now, while also trying to look and plan ahead. We are here to support LTC and retirement homes, whether they have experienced a COVID-19 outbreak or didn’t but want to plan and prepare for future outbreaks.

The program is designed to be flexible, supporting homes to quickly implement changes through a menu of virtual offerings: webinar learning series, national LTC+ huddles, coaching and seed funding.

Teams need to register to join via our online portal to get access to huddles and complete the Self-Assessment Tool to get access to coaching and potential seed funding.


For tips on using the online portal, we have created a short video and step-by-step instructions.

View step-by-step instructions to registering on the online portal

Self-Assessment Tool

As part of the registration process, teams can complete the Self-Assessment Tool that will help determine their level of preparedness for future waves of COVID-19, see where they need to improve, and identify specific improvement goals. Teams who complete the Self-Assessment can either enter the details in the online portal as part of the registration process, or upload their completed PDF document. Teams can then apply coaching and seed funding. 

Download Self-Assessment Tool

Teams located in British Columbia will need to complete an Assessment Tool developed by BCPSQC.

Download the BC Self-Assessment Tool

Resources to Help Teams Complete the Self-Assessment Tool

To complete the Self-Assessment, all teams need to work with a patient partner(s) that could include a resident, family or care partner(s). These resources may be useful. 


National LTC+ Huddles

Teams can sign up for national huddles to discuss issues related to safe and effective care during COVID-19, and practical improvements that can be implemented now. Decision makers, providers, residents, families and care partners can share their experiences openly in a safe and supportive learning environment. The focus is on specific actions they can take now to prepare for future waves of the pandemic. These huddles will take place every two weeks, starting Thursday August 27 from 11:00am to 12:30 (ET). Teams will be emailed joining details directly.


Access to Coaching and Seed Funding

Teams that have completed the Self-Assessment and identified their improvement objectives, can apply for coaching and seed funding to support the implementation of promising practices in their homes. Teams indicate if they would like coaching and seed funding as part of the registration process. 

Funding will be distributed in phases. Teams that complete the Self-Assessment can apply for up to $5,000 seed funding. To be eligible, teams will need to meet the following criteria: 

  • Completed the self-assessment with at least one identified area for improvement 
  • Completed the self-assessment in partnership with a resident/family member or care partner 
  • Leadership support for the implementation of a promising practice.

Virtual Policy Lab

A virtual policy lab to focus on family presence policy in LTC is being scoped to take place in the late fall. 


Open for Everyone – Webinar Series: Next Steps in COVID-19 Response in Long-Term Care and Retirement Homes

This webinar series brings people together from across the country to share promising practices and learn from others tackling similar challenges in LTC and retirement homes during COVID-19. Led by subject matter experts and patient partners, the webinars showcase promising practices implemented in response to the pandemic from across the sector, and discuss the possible pathways for rapidly implementing these practices across jurisdictions. Anyone is welcome to join the webinar series.

Find out more about the LTC+ Webinars


Keep Up-to-Date

This program will continue to evolve with the needs of the sector. To be kept up to date on elements of the program, including funding opportunities, subscribe to our newsletter.
You can also reach out to the team via

1Canadian Institute for Health Information. Pandemic Experience in the Long-Term Care Sector: How Does Canada Compare With Other Countries?. Ottawa, ON: CIHI; 2020; accessed on June 25, 2020: