LTC+ Coaches

April Price

Leader, Health System Improvement, BC Patient Safety & Quality Council 

April joined the Council in April 2019. Prior to joining the Council, she worked at Northern Health in a variety of roles that included quality process improvement, facilitation, mentorship, coaching and most recently executive leadership. She is also a part-time instructor at the College of New Caledonia in Prince George. Her background is in business and prior to joining health care she managed the Northern Undergraduate Student Society at the University of Northern BC (UNBC) for more than 16 years. During that time she oversaw all aspects of the organization including the development, implementation and operations of the Student Centre.

April’s passions include data-informed quality improvement, facilitation, and fostering change in our health care system by empowering people to challenge the norm. She brings professionalism, humour and strong communication to all aspects of her work.

April holds a Master of Arts in Leadership with a Health Specialization from Royal Roads University and a Bachelor of Commerce from UNBC. She is a graduate of BCPSQC’s Quality Academy and has her Lean Green Belt. When not at work she loves spending time with her family camping and hiking as well as playing soccer.

 

Armand Boudreau

Management Consultant

Mr. Boudreau has worked in the health and social services field as a professional, a manager, a senior executive and a consultant for more than thirty-five years. He is recognized for his abilities in strategic settings and in developing partnerships with organizations that share the same objectives but have at times very divergent interests. He is particularly active in supporting quality improvement initiatives focussed on the patient or client experience, quality of clinical service issues and organizational performance. Mr. Boudreau has worked as a senior executive in the health and social service system for over twenty years.

His most recent executive position was that of CEO of the Régie de la santé et des services de l’Outaouais. This regional health authority has since become the Agence de la santé et des services sociaux de l’Outaouais and most recently was integrated in the Centre intégré de santé et services sociaux de l’Outaouais. He has been active as a management consultant since 2002. He offers a variety of services from strategic planning and implementation and coaching, to organizational diagnostics and organizational development. He is also involved in the development and implementation of various projects.

He works quite extensively with the Canadian Foundation for Healthcare Improvement as a Quality Improvement Coach for Senior Executive teams involved in performance improvement initiatives. He also serves on a panel of experts reviewing improvement projects being implemented in various health organizations in Canada as part of a Fellowship program for senior executives. Mr. Boudreau has Masters Degrees in Social Work and Public Administration. 

 

Rachel Maillet, RN, M.A.Ed. 

Prior to retiring in January 2014, served as CEO of the Canadian Nurses Association from January 2009 to 2013. Before joining CNA, she held numerous leadership positions with the government of New Brunswick as Deputy Minister of Environment 2007-08; Deputy Minister of Post-Secondary Education, Training & Labour 2003-07; Assistant Deputy Minister of Public Health & Medical Services 2001-03; Assistant Deputy Minister & CEO New Brunswick Community Colleges 2000-2001; Assistant Deputy Minister of Post-Secondary Education 1998-2000. Prior to that she had a progressive career in Mental Health from 1971 to 1998 holding a number of position in the clinical, administrative and educative fields. Her last position was Executive Director of Programs, Mental Health Services Division for the Province of New Brunswick.

Her activities also extend to the international and national scenes, among others was the Canadian delegate at the International Council of Nurses; the International Labour Conference – Youth Employment; OECD Center for Educational Research and Innovation Board. She has been CNA President from 1996-98; Chairperson of Board of Directors for LearnSphere Canada 2009-2012; Société Santé en Français Inc 2005-07 and the Canadian Association of Administrators of Labour Legislation 2005-07. Has been a board member of different organisations such as the Institute on Governance 2009-11; the Canadian Nurses Foundation 1994-96 & 2009-13; The New Brunswick Innovation Foundation 2003-07; the Regional Development Corporation 2003-08 and the Canadian Coordinating Office for Health Technology Assessment 2001-03.  Currently she is the public member on the Board of Trustees of the Canadian Bar Law for the Future Fund (LFFF); the East Champion for the Canadian Health Leadership Network (CHLNet); Chairperson of the CNF Board of Director; and Member of the Board of Governors Collège Communautaire du NB. 

 

Roger Paquet

Consultant

Chairman, Board of Directors of the Institut d’excellence en santé et services sociaux (INESSS)

Mr. Paquet holds a master's degree in social work from Laval University and has worked for nearly 40 years in the health and social services sector. He initially held various management positions in Ottawa-area institutions, including rehabilitation centres and hospitals. He joined Quebec’s Ministry of Health and Social Services team in 1996 to lead the research and evaluation branch before moving on to regional coordination. After a brief stint in Quebec’s Ministry of Research, he returned to the Ministry of Health and Social Services to serve as Associate Deputy Minister for the Budget and Capital Expenditures and subsequently as Associate Deputy Minister for Coordination. In 2006, he was appointed Deputy Minister, a position he held until 2009. In those years, he worked to develop a rigorous management and performance improvement approach. In addition, he led the implementation of a reform that spawned the Centres de santé et de services sociaux (health and social services centres). 

 

G. Ross Baker

Professor, Institute of Health Policy, Management and Evaluation at the University of Toronto, Toronto, ON. 

Director, MSc. Program in Quality Improvement and Patient Safety at the University of Toronto, Toronto, ON.

 
Among his recent research projects are a study of patient engagement strategies in a number of leading organizations in Canada, the US and the UK. This study examines the strategies used to create effective patient and family engagement and the linkage of these strategies to efforts to improve care and care experiences. Ross is co-lead for a large quality improvement training program, IDEAS (improving and Driving Excellence Across Sectors) funded by the Ontario Ministry of Health in collaboration with ICES (Institute for Clinical Evaluative Sciences) and HQO (Health Quality Ontario).

Ross Baker, together with Dr. Peter Norton of the University of Calgary led the Canadian Adverse Events study which was published in the Canadian Medical Association Journal in 2004. Baker and Norton were awarded the Health Services Research Advancement Award for their work on patient safety and quality improvement by the Canadian Health Services Research Foundation. Ross has been a member of the Health Quality Council board in Saskatchewan since 2005. He chaired an Advisory Panel on Avoidable Hospitalizations for the Ontario Ministry of Health and Long Term Care whose report was released by the Ministry in November 2011. He also served as a member of the King’s Fund (London, UK) Commission on Leadership and Management in the NHS in 2010-2011 and has been a member of the Improvement Science Development Group of the Health Foundation in London since 2011. 

 

Sarah Carriere

Acting Director, Health System Improvement, BC Patient Safety & Quality Council 

Sarah joined the Council in April 2019. Prior to joining the Council, she worked at Providence Health Care in positions ranging from clinical nursing and clinical research to her most recent role in the last few years as Leader for Patient Safety. Originally from Wellington, New Zealand, she moved to Vancouver in 2007 to “see the other side of the world” and quickly fell in love with the West Coast. As a registered nurse, Sarah has worked in surgical and critical care environments, which then morphed into a passion for clinical research, quality improvement, high reliability systems and complexity science.

Sarah’s passion lies in supporting people to see and do things differently, to challenge the status quo, and rather than only looking for where things go wrong, to learn from what makes things go right and how many times this can be replicated. Sarah’s main passion lies in how we hold ourselves accountable for ensuring we support teams to practice in a psychologically safe environment that leads to safer and patient-partnered care. She has also supported and led numerous safety-focused quality improvement initiatives and research studies.

Sarah holds a Master of Nursing Science from the University of Saskatchewan and completed the Patient Safety Officer Course through the Canadian Patient Safety Institute. She is a graduate of BCPSQC’s Quality Academy and has completed training in critical incident analysis. When she is not in the office, you will find Sarah in Squamish, rock-climbing, skiing or mountaineering!

 

Sarah Olver

Senior Improvement Lead, CFHI

Sarah is passionate about health equity and health systems strengthening and has over a decade of Quality Improvement (QI) and public health experience. Prior to joining CFHI, she was a consultant on international programs helping teams leverage QI and collaborative learning to improve health outcomes and reduce mortality. Before consulting, she worked as an Improvement Advisor and Director at the Institute for Healthcare Improvement for eight years, supporting the development and implementation of a portfolio of QI programs across East and Southern Africa. Sarah started her career in Beijing, China where she worked in law and human rights, always with a focus on health. Sarah holds a master’s degree in Health Policy, Planning and Finance from both The London School of Economics and Political Science and The London School of Hygiene and Tropical Medicine.